At 9kme, your privacy is more than a legal obligation — it is our genuine commitment. Find out exactly how we collect, use, and protect your personal information as a player.
Our Privacy Commitment
Every decision we make regarding your data is guided by these core principles.
All data transmitted between your device and 9kme's servers is protected with 256-bit SSL encryption. This means your personal information and financial transactions cannot be read by any unauthorized third party.
9kme has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used solely for the operational purposes of our platform.
You have the right to access, correct, delete, or transfer your personal data at any time. Contact our support team and we will process your request within a reasonable timeframe.
Your data is stored on servers protected to the highest industry security standards, including strict access controls, continuous monitoring, and integrated backups to prevent data loss.
The 9kme Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate within a strict legal framework and consistently ensure full compliance with all applicable legal requirements.
We have nothing to hide. This Privacy Policy is written in clear, plain language so you always know exactly what happens to your information.
Important Note: This Privacy Policy outlines 9kme's data collection and usage practices. By using our platform, you agree to the terms set out in this document. Please read it carefully before registering.
9kme takes user privacy very seriously. As a trusted online casino platform in Malaysia, we understand that your trust is our most valuable asset. This Privacy Policy ("Policy") describes how 9kme collects, uses, stores, and protects your personal information when you use our website, mobile app, and all related services we provide.
This Policy applies to all users of the 9kme platform, including website visitors, registered members, and any individual who interacts with our platform in any manner. By accessing or using 9kme's services, you acknowledge that you have read and fully understood this Privacy Policy.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. If you have any concerns or questions about how we handle your data, do not hesitate to contact our support team.
9kme only collects information that is strictly necessary to deliver quality services and ensure platform security. The following are the categories of information we collect:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC) & fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications & transaction notifications |
| Financial Data | Bank account details, deposit & withdrawal records | Payment processing & AML compliance |
| Technical Data | IP address, device type, operating system, web browser | Account security & platform improvements |
| Activity Data | Game history, betting records, session duration | Responsible gaming monitoring & bonuses |
| Cookie Data | Language preferences, session data, usage analytics | User experience & performance analytics |
We never collect your full credit/debit card number. All payment information is processed directly through certified payment providers that comply with PCI-DSS security standards.
Every piece of information we collect has a clear and legitimate purpose. 9kme uses your personal data for the following purposes:
9kme will not use your data for any purpose other than those stated above without first obtaining your additional consent.
9kme does not sell, rent, or trade your personal data. However, in the course of operating the platform, we may share certain information with the following parties:
All third parties we work with are bound by strict confidentiality agreements and must comply with our Privacy Policy and applicable data protection laws.
Protecting your personal data is 9kme's top priority. We employ multiple integrated security layers to keep your information safe at all times:
Although we take all reasonable precautions, no system in the world is 100% immune to cyber threats. We encourage you to take protective measures as well, such as using a strong password and enabling two-factor authentication on your account.
Under the PDPA 2010 and best-practice data protection principles, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you at any time.
You may request that we correct any information that is inaccurate or incomplete.
You may request the deletion of your personal data, subject to legal retention obligations.
You may object to the processing of your data for marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain legally permitted circumstances.
To exercise any of the above rights, contact the 9kme customer support team via the platform's live chat or our official email. We will process your request within 30 business days.
9kme uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or your experience on the 9kme platform.
9kme retains your personal data only for as long as needed to fulfil the original purpose of collection, or as required by applicable law:
Once the designated retention period has expired, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered.
The 9kme platform may contain links to game provider websites or business partner sites. This Privacy Policy applies solely to the 9kme platform and does not cover any third-party websites you may visit through those links.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit independently.
9kme is an online gambling platform designed exclusively for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.
If we discover that we have inadvertently collected personal information from anyone under the age of 18, we will promptly delete that information and close the relevant account. Parents or guardians who become aware that a child in their care has registered an account on 9kme are requested to contact us immediately.
9kme reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. When material changes are made, we will notify you via:
The "Updated" date shown at the top of this page reflects the date this Policy was last reviewed. Your continued use of the 9kme platform after any amendments take effect constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
Our privacy team is committed to responding to all personal data enquiries within 3 business days. For more complex user rights requests, the maximum processing period is 30 business days in accordance with PDPA 2010.